Dimensions Family Charter: Our Commitment to Families

At Dimensions, we believe that strong partnerships with families are essential to delivering great support.

This guide sets out what families can expect from us, and what we ask in return, to ensure the best outcomes for their loved ones. It’s built on our core values of respect, integrity, partnership, and ambition—and it’s shaped by the voices of families themselves.

Inside the Charter, you’ll find:

• Our promises to families, including how we communicate, involve, and support you
• Clear guidance on how to raise concerns or share compliments
• Opportunities for families to get involved in recruitment, feedback, and events
• Contact details for our Family Helpline and family consultants

Whether you’re new to Dimensions or have been with us for years, this Charter is here to support open, respectful, and empowering relationships.