Information for tenants

We’re a Housing Association as well as a support provider and that means we’re regulated by the RSH (Regulator of Social Housing) and follow their standards. You can find out all about us here.

If you’re a Dimensions tenant, there’s lots of important things for you in different places on this website. Use this page to find what you need:

Repairs, Maintenance and tenancy management

Contact us about repairs and maintenance, or about housing and tenancy management, here.

Compliments, Concerns and Complaints

Compliment us, report a concern or make a complaint  here

This is also where you’ll find information about the Housing Ombudsman, if you are unhappy with the way we’ve handled your complaint. We follow the Housing Ombudsman’s complaints handling code. Find our formal complaint reporting here.

Getting involved

Every year we will send you a tenant satisfaction survey.

To get involved in tenants meetings or in the tenants scrutiny panel, contact your regional housing adviser or use the form here

Policies and Reports

If you’re looking for a housing policy you’ll find it here.

This is also where you’ll find our annual tenants report and our annual complaints and service improvements report which includes the self-assessment against the Housing Ombudsman complaints handling code.

Key People

The person responsible for housing and property compliance is Julia Ashley, Chief Housing & Communications Officer.

The person responsible for health and safety, and also complaints, is Rhoda Iranloye, Chief Quality, Governance & Lived Experience Officer.

The Board Member responsible for Complaints is Huw John. All our other Board members can be found here.

More information?

From 2026 there are some new rules about the information that housing associations need to share with tenants.

This means that there will be some extra sections in our Tenants Report for 2026-7.

We hope you can find everything you need already, either on this page or in our formal reports. Please contact us if you want to know something else.