Information for tenants

Contact us about repairs and maintenance, or about housing and tenancy management, here.

Compliment us, report a concern or make a complaint  here

This is also where you’ll find information about the Housing Ombudsman, if you are unhappy with the way we’ve handled your complaint.

We follow the Housing Ombudsman’s complaints handling code which sets out expectations on how quickly we acknowledge and respond to complaints.

Find our formal complaint reporting here.

Our annual tenants report describes the work of the tenant scrutiny panel, the impact of our regular tenants meetings and what we’ve changed as a result of the tenant survey. Find it here.

To get involved in tenants meetings or in the tenants scrutiny panel, contact your regional housing adviser or use the form here

If you’re looking for a housing policy you’ll find it here.

This is also where you’ll find our annual tenants report and our annual complaints and service improvements report which includes the self-assessment against the Housing Ombudsman complaints handling code.

The person responsible for housing and property compliance is Julia Ashley, Chief Housing & Communications Officer.

The person responsible for health and safety, and also complaints, is Rhoda Iranloye, Chief Quality, Governance & Lived Experience Officer.

The Board Member responsible for Complaints is Huw John. All our other Board members can be found here.

We’re a Housing Association as well as a support provider and that means we’re regulated by the RSH (Regulator of Social Housing) and follow their standards. You can find out all about us here.

Content about how we make decisions is coming soon.

We work extremely hard to support people to make a success of their tenancy and we did not have to evict anyone in 2025-2026.

Many of the easy read resources above will help you understand how to be a good tenant. Please especially read about your rights and responsibilities as a Dimensions tenant.

If you are worried about any part of your tenancy please speak to your regional housing adviser. They will be able to support and guide you.

If you need it, you can find our official evictions policy in our list of policies on this page.

From 2026 there are some new rules about the information that housing associations need to share with tenants. These are called STAIRS (Social Tenant Access to Information Requirements.)

On this page you will find all the resources, links and contact information you need to make the most of your tenancy.

There is much more information available to you in our formal reports. Go to our reports page if you want to find out more about:

• The homes we own and manage
• The rents we charge and how we spent the money
• Our performance – tenant satisfaction measures
• Our performance – repairs, maintenance, complaints
• Housing Development
• How we listen to our tenants and act on what you tell us
• Learning from complaints
• Looking forward
• Championing the rights of our tenants

Please contact us if you want to know something else and we will do our best to help you.