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  3. Commissioner partnerships

Commissioner partnerships

Shared values, shared priorities

We have a good working relationship with Dimensions where we routinely have open and honest conversations about how people should be supported and how best to meet their outcomes […] We use [High Greave] as an example to other providers to evidence what good support looks like.

Sheffield City Council learning disabilities commissioning team.

We already work with over half the local authorities in England and Wales and with many NHS commissioners.

We will always strive to deliver exceptional support to people with a wide range of complex support needs, helping more people to lead ordinary lives and so need us less.

Showing beats telling. So we invite you to come and see for yourself.

Commissioners and other professionals can expect:

Listening First

We believe we are always better, together.

We’ll listen to your pressures and priorities, using our long experience of working nationwide to help you commission a solution that meets your ambitions.

We want a long-term stake in your future. So we’ll strive to be a great partner for you.

An ambitious partner

We’ll excite you about people’s potential.

We’ll support people to lead true, ordinary lives.

We’ll bring you fresh thinking. We’ll show you how things are going.

If we think we can’t do something well, we’ll tell you quickly and where possible suggest a different solution.

Find out about choice and control

If things go wrong

We’ll always be candid.

We’ll avoid support breakdown

Protocols and systems ensure we plan for success, minimise risk and mitigate impact if things go wrong.

Find out about resolving distress

Controlling costs

We work toward more people needing us less.

In some cases we’ve completely eliminated paid support needs. We use less agency because colleagues stay with us for longer and take fewer sick days.

Find out more about Right Sized Support

Transparency

We’re a good financial partner that offers open book accounting as standard.

As a not-for-profit we reinvest any surplus into achieving better lives for more people.

We will not deliver support that is financially unsustainable; in the longer term this causes bigger problems for everyone. We will ask for what we need, and no more.

Find out more about us

Values-led thinking

When we say we’re values-led, we really mean it. No tokenism.

We will consider our values of ambition, integrity, courage, respect and partnership as part of all decision-making. Colleagues tell us this is one of the things that makes us different.

Find out more about values-led thinking

Having listened to the local authority’s pressures and priorities, we proposed and piloted a “Trusted Assessor” role in Discovery.

Trusted Assessors deliver person centred reviews and planning in conjunction with the social work team, where individuals have been assessed as not requiring a full care act review.

The role is supporting the local authority to significantly reduce the review backlog that they might otherwise have experienced.

Following a trusted assessor review, a person we support said that he felt listened to, had some good goals to achieve, felt happier and talked about everything he wanted to.

Helen Orford, Managing Director, Discovery

Curious to know more? Talk to a colleague or use our referral forms

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