No-one knows your loved one like you do.
No-one else has had to fight the way you’ve had to fight for them.
No-one else really understands the full impact of that.
We’re part of ‘the system’ too, so it would be unwise for us to pretend that here everything will always be perfect.
How we will work with you
But we can promise to listen – really listen – to you.
We can promise to work in partnership with you.
We can promise that when things go wrong we will speak with you straight away and do our level best to put them right.
We can promise to live our values – ambition, integrity, courage, respect and partnership – in each and every interaction we have with you.
On these pages you’ll find useful information, you’ll learn what to expect from us, what we believe in, how we work, and how you can get involved in your loved one’s support.
How you can get involved
We’d like you to help us choose the right support team for your loved one.
We’d like you to be part of support planning and reviews.
We’d like you to voice concerns early if you think things are not going well:
The Dimensions Family Charter
Created with families, our charter outlines our commitment to working with you and how you can help us. Covering communication, making decisions, health and wellbeing and when things go wrong these promises are ingrained in the ways we work with you.
Contact a family consultant
We have a dedicated helpline for families of the people we support. The helpline is open from 10am to 12pm, Monday to Friday.
Our family consultants – all of whom have children with support needs, many of whom are supported by Dimensions – are available to answer your questions and provide support.
Call us on 0300 303 9161 or email: Family.helpline@dimensions-uk.org
-
Let’s shape a great life for your loved one
-
-
Expert resources to put families in the know
