Plain English factsheets

In this section you’ll find our factsheets, written specifically for loved ones of people we support.  These are written in a clear and simple way, designed to help you make decisions about whether or not your loved one is supported by Dimensions.

If you can’t find the answer to a question, please contact Liz, our Family Consultant.

Recruiting staff

How we match the right staff to your relative, involving them and their families in the process.

Download our Recruiting staff factsheet

Managing staff performance

We take staff performance very seriously. Every year each member of staff has a performance review – from the Chief Executive through to the support workers and office staff.

Download Managing staff performance factsheet

Complaints

There are times when, as relatives, you know when something is wrong and will want to get it sorted straight away. At Dimensions we will make it our priority to work with you to resolve the issue, as quickly as possible. Find out how to raise issues or concerns.

Download our Complaints factsheet

Checking the quality of our support services

We are regulated by the Care Quality Commission/Care and Social Services Inspectorate Wales and by the Homes and Communities Agency. We have also developed our own standards that exceed the requirements of our regulators. Find out how we monitor and check the quality of our services.

Download our Checking the quality of our support services factsheet

Food and nutrition

We aim to strike the right balance between what the people we support want to eat and what will keep them healthy. Find out how we support people to eat healthy and nutritious food that they enjoy.

Download our Food and nutrition factsheet

Money matters

We take your relative’s finances very seriously. Find out how we can support you to understand personal budgets and funding, and how we support people to manage their money and keep it safe.

Download our Money matters factsheet

Welcoming diversity

We respect and support the culture, faith and values of every person we support, their families and our staff. Find out more about our perspectives on equality and diversity.

Supporting people with profound and multiple learning disabilities

Treating everyone equally doesn’t mean treating everyone the same. Find out how the people we support, who have profound and multiple learning disabilities, have choice and control over their support and lives.

Download our Welcoming diversity factsheet

Positive about risk

We want to help the people we support to live fulfilling lives and, sometimes, this means taking measured risks. Find out how we balance risk and safety to increase independence.

Download our Positive about risk factsheet

Supporting people with profound and multiple learning disabilities

Find out how the people we support, who have profound and multiple learning disabilities, have choice and control over their support and lives. We believe everyone should have choice and control over their own lives.

Download our Supporting people with profound and multiple learning disabilities factsheet

Communicating with each other

Conversations between families and Dimensions are crucial to delivering effective support. Find out what we do to listen and to update you about your relative’s support.

Download our Communication factsheet

Just Enough Support

The principle of Just Enough Support means that your relative will receive enough support to stay safe, happy and healthy whilst building their independence and reducing the need for paid support. find out more about what it means for you and your relative.

Download our Just enough support factsheet

One Page Profiles

A One Page Profile is a person-centred thinking tool that gives a good introduction to a person. It is often the basis for more detailed person-centred plans and can be adapted for use in a wide range of situations. Find out what they are and why they’re so important.

Other person-centred thinking resources can be found here.

Download our One Page Profiles factsheet

Personalisation

Personalisation is about putting individuals firmly in the driving seat of their own support. Find out more about what it is and why it’s so important in social care.

Download our Personalisation factsheet

Family and Friends Forum

As a relative of someone we support, you are invited to come along to our regular regional meetings with other families and talk about the things that are important to you. Find out more about how to get involved.

Download our Family and Friends Forum factsheet

Being involved with Dimensions

Dimensions wants family members and friends to be involved in their loved one’s life, as well as in how we’re run. Find out more about the many ways to get involved.

Download our Being involved factsheet

Facts for families: GDPR

The GDPR (General Data Protection Regulation) replaced the Data Protection Act 1998 in the UK as of 25th May 2018.

It is intended to strengthen and unify data protection for all citizens of the EU and will apply to the UK whatever happens with Brexit.

Download our GDPR factsheet