14th November 2025
Marvellous Michelle Debbabi, our Operations Director in Wales, has been recognised for her exceptional contributions to the sector at the Welsh Care Awards, with a Bronze Award (though we think she’s golden!)
Michelle has dedicated more than 25 years to supporting people. Starting her career as a support worker, she became Operations Director during the Covid-19 period.
She is one of the most supportive, selfless line managers I have had in my working career. Michelle really needs to see what an inspiration she is to others around her.
Locality Manager
Leading with compassion and courage
Michelle sets high standards and leads by example. One colleague recalled a particularly difficult incident when a distressed man had to be taken to A&E after attempting to self-harm.
“Michelle was in constant contact on the phone, and we finally left the hospital at 4.30 am,” the team manager explained. “When we returned to the person’s home, Michelle was waiting for us to ensure everybody was OK. She had travelled 40 minutes in the middle of the night and stayed until 6am. That’s the kind of leader she is.”
Michelle says she takes the greatest satisfaction in seeing lives transformed through person-centred support – but insists much of the credit belongs to her dedicated team of 12 locality managers.
“I am fortunate to work with such an incredible team who always put people first,” she said. “The changes we see in people’s lives make everything worthwhile.”
A champion of social care
Michelle supported colleagues at last year’s awards and this year, her own team nominated her for the “Leadership and Management in a Small Group or Community Living category.” And how well she deserves it.