Your Person-Centred Support
You are at the centre of your support – we call this person-centred, active support.
Personal and meaningful support
Our support plans are personal, creative and collaborative – reflecting your character and expressing your gifts, ambitions and needs in a way that means something to you.
We ask person-centred questions. These lead to great person-centred conversations (and real understanding.) Ultimately you’ll experience great person-centred decisions and outcomes.
Support Planning
You’ll get person-centred, active support that increases the range of choices you can make, and so the amount of control you have over your life.
We start by understanding who you really are.
Your support plan helps us find out what is important to you, and for you, and is created with you and the people that matter to you.
The support plan is the start of our relationship with you. It is an active document that you own. It guides us in supporting you to achieve the things that matter to you and to stay connected to the things you love.
This sets you up for a full and happy life.
Annual Reviews
Every year, we celebrate your achievements and your life through a Person-Centred Review.
This reminds us what matters to you, helps you to see what’s possible, identifies challenges and agrees how we can best support you to live the life you choose.
What are Person-Centred thinking tools?
Person-centred thinking tools are a collection of easy-to-use templates designed to provide structure to conversations. We use these to capture information that contributes to person-centred planning, as well as enhancing understanding, communication, and relationships.
Some of these tools form part of your support plan. Person-centred tools help us to get to know people well, and iPlanit is where we record and share this information. Families can access this information, together with daily records, photos and your calendar through our family portal.
Some of the better-known person-centred thinking tools we use include:
- Communication Chart
- Decision Making Profile
- From Presence to Contribution
- Good Day / Bad Day
- Perfect Week
- Important To / Important For
- Matching Support
- Relationship Circle
- Community Mapping
- Working / Not Working
What does a Person-Centred Review look like?
Our ‘Activate’ model
Video support plans
Some of the people we support have a video support plan that enhances their person-centred support plan (without replacing it.)
Video helps us demonstrate aspects of a person’s support and personality that are hard to capture in words. It can help colleagues support a person consistently in the same way, and so reduce anxiety.
Video is particularly good at illustrating a person’s preferences, routines and how they respond to the right support. This can increase the level of control a person has over his or her life.
We’ll talk to you about it.
Staff demonstrated a deep understanding of each person’s unique needs and how best to meet them, while consistently offering choices wherever possible.”