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How we listen
We’ll be asking you what’s working and not working:
- informally in meetings, one-to-ones and visits
- at person-centred reviews
- at local family and friends’ forums
- at our Everybody Counts groups and through the Dimensions Council
- in annual surveys of family & friends, tenants and colleagues
The Dimensions Council
Every person we support can share their views at local Everybody Counts groups. The Dimensions Council represents these views, sharing priorities and concerns with our executive team and Board, and nationally with government and the media.
The Dimensions Council is made up of representatives from the people we support, along with two tenant representatives, and elects its own Chair, currently Jordan.
Here’s what the Council got up to in 2024:
Check your Connection
Quality Consultants
Around 40 people we support are also paid to be quality consultants (experts by experience) – getting involved in everything from quality checking our services to supported interviewing and induction training for all our new colleagues.
Quality Consultants accompany our internal auditors on their regular inspections of services. As experts by experience, they often pick up things that the auditors do not.
Find out more about our quality consultants.
Family Consultants
Listening to families gives us the best chance of getting things right, and we do that in so many ways.
Family consultants are a particular part of Dimensions’ DNA. They act as ‘critical friends’ to Dimensions’ operational teams.
The family consultants are there to help families express concerns. They help bridge the communications gaps that can sometimes exist between providers and families, and they champion the rights of families across Dimensions.
Many of our family consultants are also trained to quality check services.
Find out more about how we involve families