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Here is a list of common words and terms used in social care and their meanings.

Open, honest and regular communication is the key to building better relationships and stronger partnerships between Dimensions and family members.

We want to ensure that the people we support have a good quality of life, doing things they enjoy with the people they like.

At Dimensions we believe in treating everybody equally. However, treating everyone equally doesn’t mean treating everyone the same. We give people personalised support to make sure everyone has a good quality of life.

Involving the people we support and their families in finding and selecting their support team is an important part of a successful recruitment and selection process.

Planning with the worst in mind

Keeping up to date with your loved one.

It is natural to be concerned about money…

We take colleague performance very seriously and every year each colleague has a performance review – from the Chief Executive through to support workers and business support colleagues.

At Dimensions we take the safety and wellbeing of the people we support very seriously and understand that this is a major concern for families too. No parent, relative or friend wants their loved one to come to any harm.

Do you buy support through a Direct Payment or Individual Service Fund? Has the number of hours you can buy gone down?

We welcome your involvement and have a number of ways to include you both in how we support your relative or friend and wider organisational and national policy issues.