We’re a Housing Association as well as a support provider and that means we’re regulated by the RSH (Regulator of Social Housing) and follow their standards.
If you’re a Dimensions tenant, there’s lots of important things for you in different places on this website. Use this page to find what you need:
My Home (easy reads)
Find out how we support people in their homes here
Find out about your rights and responsibilities as a tenant here
Find all the rest of our easy read information here
Repairs, Maintenance and tenancy management
Contact us about repairs and maintenance, or about housing and tenancy management, here.
Compliments, Concerns and Complaints
Compliment us, report a concern or make a complaint here
This is also where you’ll find information about the Housing Ombudsman, if you are unhappy with the way we’ve handled your complaint. We follow the Housing Ombudsman’s complaints handling code.
Getting involved
Every year we will send you a tenant satisfaction survey.
To get involved in tenants meetings or in the tenants scrutiny panel, contact your regional housing adviser or use the form here
Policies and Reports
If you’re looking for a housing policy you’ll find it here.
This is also where you’ll find our annual tenants report and our annual complaints and service improvements report which includes the self-assessment against the Housing Ombudsman complaints handling code.
Key People
The person responsible for housing and property compliance is Julia Ashley, Chief Housing & Communications Officer.
The person responsible for health and safety, and also complaints, is Rhoda Iranloye, Chief Quality, Governance & Lived Experience Officer.
The Board Member responsible for Complaints is Huw John.