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  1. Home
  2. Good to know
  3. Information for tenants

Information for tenants

What you need to know

Contact us for repairs and maintenance from 9am to 5pm Monday-Friday on 0300 303 9195 or maintenance@dimensions-uk.org

At other times this number is redirected to an out-of-hours emergency service. Please use this for genuine home emergencies only. Emails will not be read outside of these hours.

We’re a Housing Association as well as a support provider and that means we’re regulated by the RSH (Regulator of Social Housing) and follow their standards.

If you’re a Dimensions tenant, there’s lots of important things for you in different places on this website. Use this page to find what you need:

My Home (easy reads)

Find out how we support people in their homes here

Find out about your rights and responsibilities as a tenant here

Find all the rest of our easy read information here

Repairs, Maintenance and tenancy management

Contact us about repairs and maintenance, or about housing and tenancy management, here.

Compliments, Concerns and Complaints

Compliment us, report a concern or make a complaint  here

This is also where you’ll find information about the Housing Ombudsman, if you are unhappy with the way we’ve handled your complaint. We follow the Housing Ombudsman’s complaints handling code.

Getting involved

Every year we will send you a tenant satisfaction survey.

To get involved in tenants meetings or in the tenants scrutiny panel, contact your regional housing adviser or use the form here

Policies and Reports

If you’re looking for a housing policy you’ll find it here.

This is also where you’ll find our annual tenants report and our annual complaints and service improvements report which includes the self-assessment against the Housing Ombudsman complaints handling code.

Key People

The person responsible for housing and property compliance is Julia Ashley, Chief Housing & Communications Officer.

The person responsible for health and safety, and also complaints, is Rhoda Iranloye, Chief Quality, Governance & Lived Experience Officer.

The Board Member responsible for Complaints is Huw John.

A place to call home

Find out how Dimensions helps the people we support to find the right home

How we work

Our approach to finding the right home for you in more detail

Energy efficiency

Find out what we’re doing to make our homes more energy efficient (and lots more besides) in our Environment, Social and Governance report