Raise a complaint

What happens next?

We’ll tell you we’ve received your complaint, we’ll investigate it and then we’ll tell you what we’ve found and what we’ll do about it.

If you don’t agree with our findings, you can appeal. After that, you can contact the Ombudsman. We’ll give you all the information you need for this when you complain.

Here are some important links for you:

Find out about timescales and processes in our complaints policy.

Find out about what to do if you’re unhappy with your support (easy read)

Find out about what do do if you are unhappy in your home (easy read)

Find out about making a complaint to the Local Government and Social Care Ombudsman

Find out about making a complaint to the the Housing Ombudsman