1 Michigan Way, Southampton

Continuous improvement

At Dimensions we take real pride in the quality of our personalised support to each person we support. We set high standards and it is clear that this service is currently falling some way short. However, the report also noted that ‘We observed positive interaction between staff and people who used the service during our inspection. Staff were seen to have developed positive relationships with the people they supported and to respect their privacy and dignity. Relatives said, "The staff really do care about all the people, they treat them with respect. " and "The staff encourage us to visit, always make us feel welcome no matter when we call." We are already working intensively with the staff, families, local commissioners and CQC and look forward to earning an improved rating. - Nicky Barnes, Operations Director