In our first book on Personalisation, our CEO, Steve Scown, shares – frankly and openly – how Dimensions changed what we offer people and their families by breaking down every aspect of their ’bundled’ support packages.
Steve talks about developing a more sophisticated cost model for one-off, fixed term and on-going personalised support components.
He explains how Dimensions is developing a web portal that means everyone – the people we employ, the people we support and their families – will all have the same means of accessing information.
There is no sense of ‘we have arrived’ in this book. Steve will insist that Dimensions is still learning from mistakes and developing new solutions. But this book is written for other providers, simply as ‘fellow travellers’ in the hope that some of it may inform your own change journey.