In the summer of 2019, as part of NHS England’s Ask Listen Do project, Dimensions carried out an audit of how we create opportunities and respond to feedback, compliments and complaints.
By cross referencing to the principles and commitment of Ask Listen Do, we could see what we were doing well, and identify areas where we could improve. We found that we were already doing lots of work where we involve and engage the people we support and their families. The Ask Listen Do project has helped us to focus on improving and expanding our work in this area.
Download Ask Listen Do learning from pilots which details our audit and how we are implementing Ask Listen Do.
What is Ask Listen Do?
NHS England is leading this project which commits to making feedback, concerns and complaints about education, health and social care easier for people with a learning disability, autism or both, their families and carers.
So far, the following organisations have pledged to be partners for Ask Listen Do:
- NHS England and NHS Improvement
- Local Government Association
- Local Government and Social Care Ombudsman
- Association of Directors of Adult Social Services
- Parliamentary and Health Service Ombudsman
- Department for Education
- Department of Health and Social Care
- Care Quality Commission
- Health Education England
- Nursing and Midwifery Council
Dimensions is one of the organisations that are piloting the principles of Ask Listen Do. We believe that if every organisation uses the same language Ask Listen Do, people with a learning disability, autism or both, their families and carers can feel confident and comfortable when they are giving feedback, including concerns and complaints.