Resources

Supporting people to make decisions…

The Family Charter is our heartfelt pledge to the families and advocates of the people we support—outlining how we work together with honesty, respect, and shared purpose.

We know that some families worry about raising a concern or making a complaint, so we have tried to make the process as easy as possible and are very clear with all of our colleagues that no-one’s support will be affected and tenancies will not be at risk.

A One Page Profile is a good way to share some important information with the people that support your relative or friend.

What does Diversity mean for Dimensions – not only for our colleagues but also for you as family members and carers and the people we support?

Here is a list of common words and terms used in social care and their meanings.

Open, honest and regular communication is the key to building better relationships and stronger partnerships between Dimensions and family members.

We want to ensure that the people we support have a good quality of life, doing things they enjoy with the people they like.

At Dimensions we believe in treating everybody equally. However, treating everyone equally doesn’t mean treating everyone the same. We give people personalised support to make sure everyone has a good quality of life.

Involving the people we support and their families in finding and selecting their support team is an important part of a successful recruitment and selection process.

Planning with the worst in mind

Keeping up to date with your loved one.