We expect our staff to listen to the people we support and their families.
Our Family Consultants are there to make sure you’re understood and help prevent issues or difficulties – they are family carers themselves and understand the pressures and issues families face.
We encourage you to get involved in your relative’s support. You decide what works best for you.
How we involve families
The Dimensions Family Charter
Created with families, our charter outlines our commitment to working with you and how you can help us. Covering communication, making decisions, health and wellbeing and when things go wrong these promises are ingrained in the ways we work with you.
Download Dimensions Family Charter
We use an approach to support called person-centred planning. This means the people we support and their families are involved at all levels. Find out more.
Your relative’s support plan shapes staff and team objectives. To help make sure our staff provide good support in the right way, each year we may ask for your feedback for their appraisals. This is an opportunity to compliment their work, or raise any issues you feel need focussing on.
Staff recruitment and matching
If we’re looking for a new member of staff or team to support your relative, you can get involved in staff recruitment or matching.
As well as having the right skills and aptitude, we make sure our support workers connect with the people they support, and have similar interests. This is important to help with building a trusting and productive relationship. To do this, you can get involved in their recruitment. You can help write job descriptions, interview candidates and see how they interact with you and your relative. This helps to direct who we recruit to support your relative.
Groups and forums
Each of our areas and regions has its own way of working with families to meet local needs. Our Executive Team visits each region annually to listen to families and the people we support.
To find out how to get involved locally, contact your Locality Manager or Operations Director. Find who to contact locally through our ‘Find local services’ search at the top of the page.
Our National Family and Friends Forum is an important part of our governance structure. It is chaired by a relative who is also a co-opted member of the Dimensions Board. Members meet regularly to make sure concerns or suggestions are dealt with at Board level and that families’ views are heard in key decisions. Listen to their podcasts.
Download our Facts for Families – Being involved Factsheet.
Download our Facts for families – Family Forum meetings Factsheet.
Surveys and newsletters
Every two years we conduct a family survey, which asks questions about the quality of support we’re providing for your relative and how we’re treating you. We use this to strengthen our Family Charter and improve how we work.
Our Family Consultants also produce a seasonal newsletter to keep you up to date with news, the latest resources available and how to contact them. These are posted to you or you can download a copy from our Forward with Families archive.