Regulators and reports
We are regulated by the Care Quality Commission in England, the Care and Social Services Inspectorate in Wales and the Homes and Communities Agency, and comply with the standards they expect.
You can find the CQC rating of each of our regulated offices on the web page for that property – use the Find Local Services button at the top of the page.
We are also accredited by the Contractors Health and Safety Assessment Scheme (CHAS), which means our health and safety standards have been externally assessed.
Our liability insurance is with Zurich Municipal and our Policy Number is XAO-272040-0623; our MOJ Portal ID is C00108.
Beyond these requirements, we have also developed our own quality standards and benchmarks.
These are monitored by our quality and compliance team, our better practice team and our performance improvement team, who work with our operational staff.
We employ experts by experience who have learning disabilities. They work in our quality and compliance team and carry out nationwide quality audits, following the Reach II standards.
We were one of the first social care organisations to appoint an independent safeguarding chair, to ensure the highest level of scrutiny of our standards.
We monitor ourselves against the Driving Up Quality benchmarks. Driving Up Quality is a code for providers and commissioners. Signing up to this code shows our commitment to driving up quality in our services for people with learning disabilities.
A key part of the Driving Up Quality approach is a self-assessment. The report is written in Easy Read and is for everyone.
Download our Whistleblowing policy
Download our Safeguarding policy
Download our Concerns complaints compliments policy
Listening and learning
Dimensions is a person-centred organisation. Listening to the views of the people who matter – the people we support and their families, our tenants, our colleagues and our commissioners – is important to us.
We strive to be an organisation that reflects and responds to the diverse range of communities in which we work.
We take action as a result to plan for the future, improve how we work and make continuous improvements in everything we do.
It is also important to us to be transparent about the feedback we receive. This document briefly summarises findings from our most recent surveys and indicates some of the actions we’re taking as a result.
Value for Money
Our annual Value for Money Statement is an opportunity to critically assess our performance. We demonstrate the effectiveness of our work through external and internal benchmarking and monitoring performance over time. This report sets out how we are achieving value for money.
The Value for Money statement is incorporated into Dimensions annual reports.
Download Dimensions Accounts 2016-17
Download Dimensions Accounts 2015-16
Download Dimensions Annual Review 2015
Download Dimensions Accounts 2014-15