Regulators and reports


We are regulated by the Care Quality Commission in England, the Care Inspectorate in Wales and the Regulator of Social Housing, and comply with the standards they expect.

You can find the CQC rating of each of our regulated offices on the web page for that property – use the Find Local Services button at the top of the page.

We are also accredited by the Contractors Health and Safety Assessment Scheme (CHAS), which means our health and safety standards have been externally assessed.

Our liability insurance is with Zurich Municipal and our Policy Number is XAO-272040-0623; our MOJ Portal ID is C00108.


Beyond these requirements, we have also developed our own quality standards and benchmarks.

These are monitored by our quality and compliance team, our better practice team and our performance improvement team, who work with our operational staff.

We employ experts by experience who have learning disabilities. They work in our quality and compliance team and carry out nationwide quality audits, following the Reach II standards.

We were one of the first social care organisations to appoint an independent safeguarding chair, to ensure the highest level of scrutiny of our standards.

We monitor ourselves against the Driving Up Quality benchmarks. Driving Up Quality is a code for providers and commissioners. Signing up to this code shows our commitment to driving up quality in our services for people with learning disabilities.

A key part of the Driving Up Quality approach is a self-assessment. The report is written in Easy Read and is for everyone.

Download Dimensions Driving Up Quality Self Assessment

We act in accordance with a comprehensive set of policies, with particular focus on those that keep the people we support safe and well:

Download our Whistleblowing policy

Download our Safeguarding policy

Download our Concerns complaints compliments policy

Download our Modern Slavery and Human Trafficking policy statement 2017

Download our Gender pay gap report and statement 2017

Listening and learning

Dimensions is a person-centred organisation. Listening to the views of the people who matter – the people we support and their families, our tenants, our colleagues and our commissioners – is important to us.

We strive to be an organisation that reflects and responds to the diverse range of communities in which we work.

We take action as a result to plan for the future, improve how we work and make continuous improvements in everything we do.

It is also important to us to be transparent about the feedback we receive. This document briefly summarises findings from our most recent surveys and indicates some of the actions we’re taking as a result.

Download Dimensions Listening and learning report

Value for Money

Our annual Value for Money Statement is an opportunity to critically assess our performance. We demonstrate the effectiveness of our work through external and internal benchmarking and monitoring performance over time. This report sets out how we are achieving value for money.

The Value for Money statement is incorporated into Dimensions annual reports.

Download Dimensions Easy Read Value for Money Statement 2017

Annual Reports

Download Dimensions Accounts 2016-17

Download Dimensions Accounts 2015-16

Download Dimensions Annual Review 2015

Download Dimensions Accounts 2014-15